Mandarin Speaking Network Operation Centre Support - Makati

1. To ensure maximum possible service availability and performance
2. to provision customer network services on core equipment
3. To provide support services for Engineering and other technical teams

We interact frequently with technical support, service provisioning and sales teams so it's important that we are clear and concise in our communications. We also work very closely with the Engineering team and as such need to develop a good all-round understanding of systems and networks. Diligence and attention to detail are also key skills along with an ability to multi-task and prioritize work appropriately.
Importantly, NOC engineers must have a solid understanding of products and processes; they must be eager and quick to learn, be clear communicators and must be able to use their initiative to tackle a broad range of problems.

Duties and Responsibilities:

Candidates having good experience in handling computer networks;
Candidates should be able to think ahead in order to use special measures;
Candidates should be able to work after procedures;
Candidates should have good communication skills and problem solving capabilities in addition to technical knowledge.

Qualifications, Experience and Skills:

 Good network diagnostic skills;

 Male or Female – 2 Junior level position that can work as client support
 Chinese/Fluent in Mandarin (reading/writing/speaking)
 Work well in a busy team, being quick to learn and able to deal with a wide range of
issues;
 Ability to assess and priorities faults and respond or escalate accordingly;
 Good English knowledge.
 Willing to be trained and will work with us long term.